At D&M GamesShop, customer satisfaction is our priority. This Refund Policy outlines the conditions under which returns and refunds are accepted for physical and digital products purchased through our website.
Eligibility for Returns
Items are eligible for return under the following conditions:
Must be returned within 5 days from the date of delivery.
Physical items must be unused, unopened, and in original packaging with all accessories and documentation included.
Proof of purchase (order number or receipt) is required.
Non-Refundable Items
The following items are not eligible for return or refund:
Digital downloads or activation codes (once accessed or redeemed).
Custom-made or personalized products.
Sealed software, games, or hygiene-sealed items that have been opened.
Gift cards and promotional items.
Refund Process
Once your return is received and inspected:
Approved refunds will be processed to your original payment method.
Processing typically takes 2–3 business days after approval.
Shipping fees are non-refundable unless the item was defective or incorrectly shipped.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no extra cost.
How to Initiate a Return
To request a return:
Email us at d.mgamesshop2024@gmail.com with your order number and reason for return.
Include clear photos of the item and packaging (if applicable).
We will provide return instructions and a Return Authorization (RA) number.
Contact Us
For any questions about returns or refunds, please reach out: